Returns Policy
We want you to love your Kuddli jewellery! If for any reason you’re not completely satisfied with your purchase (excluding earrings), you can return most items within 30 days of receiving your order.
What Can Be Returned
- Jewellery (excluding earrings): Most necklaces, bracelets, rings, and pendants can be returned within 30 days, provided they are unworn, in original condition, and in the original packaging.
- Gift items: Unused and in original packaging.
What Cannot Be Returned
- Earrings: For hygiene reasons, we do not accept returns or exchanges on earrings, unless the item is faulty.
- Custom or personalised pieces: Items that have been custom-made or engraved cannot be returned unless faulty.
- Sale items: Final sale pieces are not eligible for return unless they arrive damaged or faulty.
How to Return
- Contact us at info@kuddli.co within 30 days of receiving your order to request a return.
- We’ll provide return instructions and a return address.
- Items must be returned in their original condition and packaging.
- Once we receive and inspect your return, we’ll process your refund or exchange.
Please note:
- Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
- For any questions or concerns, reach out—we’re here to help!
Shipping Information
Domestic Shipping (Australia)
We want your Kuddli treasures to arrive quickly, safely, and without any surprises. Here’s how our shipping works:
Standard Shipping
- FREE for all orders over $150
- Flat rate of $8 for orders under $150
Express Shipping
- FREE for all orders over $300
- Flat rate of $12 for orders under $300
All orders are carefully packed and shipped with tracking. You’ll get updates as soon as your order is on the way!
International Shipping
We’re excited to bring Kuddli sparkle to fans around the world! We ship internationally to the USA, Canada, UK, New Zealand, and more.
- Standard International Shipping: Calculated at checkout based on your location and order size.
- Express International Shipping: Available to most destinations—rates shown at checkout.
Important notes:
- International shipping times vary by destination. Most orders arrive within 7–21 business days.
- Customs fees or import taxes may apply depending on your country’s regulations. These are the responsibility of the customer.
- You’ll receive tracking details for every international order.
If you have questions about shipping to your country or need a special delivery, just get in touch—we’re here to help!